"Airtel accepted their fault in writing over a month ago and still hasn't fixed it after 6 months and 50+ emails. India's 1st Spam Fighting Network, everyone."
Ashish Kumar has been fighting Airtel Black for over 6 months over a problem Airtel created themselves: they changed the name on his account without his consent. Not only did they break it, they eventually admitted they broke it — in writing. That was over a month ago. Since then, Ashish has sent 50+ emails, escalated to the Appellate Authority, CCed TRAI on multiple occasions, and attached monthly bills as evidence. Airtel's response? A boilerplate 'resolving this matter is our highest priority' email — signed off with the words 'India's 1st Spam fighting network,' which, respect, is a bold thing to put on a non-response to a man you've been ignoring for half a year. The account ID 10101017849340 remains wrong. The name remains wrong. The emails keep piling up. Airtel keeps not caring. Ashish is now asking TRAI whether he needs to file on CPGRAMS, which is the government complaint portal — meaning this has officially escalated to 'I am prepared to involve the Indian government over your clerical error that you admitted to and still haven't fixed.'
Evidence on Record
Airtel Black account ID (10101017849340) provided. Email chain spanning multiple months (Feb–Mar 2026) included. Airtel Appellate Authority responses attached. Monthly bills from Feb and Mar 2026 referenced as attachments. Airtel's written admission of fault referenced as a separate attachment. Emails CCed to TRAI (ap@trai.gov.in) and airtel.traicomplaints@airtel.com.