Airtel Black Shifting: An Odyssey of App Failures, Ghost Engineers, and Infinite Loops

Priti Acharya, an Airtel Black Broadband and DTH customer, recounts her utterly disgusting and frustrating experience with Airtel's 'hassle-free' shifting service in Nagpur. Despite attempting to raise a shifting request via the Airtel App 25 times with zero confirmation, she was forced into an absurd run-around. Local engineer Aniket Umalkar made her wait three days only to declare it 'not his duty.' Manager Himanshu Shende was unreachable for hours and then dismissed her to a store. At the Khamla Square store, she was promised a 24-hour resolution, only for Engineer Kishor Bhaulal Bhagat, assigned via SMS (Request ID: 21-165785771616), to refuse service, stating he was assigned to the wrong area. A second store visit yielded clueless staff and a new 7-8 day timeline, completely contradicting phone support. This saga highlights extreme internal miscommunication, apathy, and incompetence, leaving the customer exhausted from doing Airtel's job for them.