"I don't know how this could be my punishment to pay for what I have not used. Completely loot sir!"
Lavanya, a college student, found herself trapped in Airtel's billing labyrinth. Despite her Wi-Fi service being unequivocally suspended for over a month and her router powered off, Airtel continues to relentlessly bill her, accumulating a hefty overdue amount of ₹2,838.31. She previously endured degraded speeds, notably in the third month of a delayed payment cycle, while still being charged full price. Now, with service completely cut, Airtel's "billing sorcery" demands payment for nothing. To add insult to injury, the Airtel Thanks app, true to its reputation, offers no direct chat support, leaving Lavanya to converse with emotionless robots about her non-existent service and very real, ever-inflating bills. She views this as nothing short of outright 'loot' for services unrendered.
Evidence on Record
Three screenshots provided: a chat log from 'AD-AIRBIL-S' detailing a current bill of ₹2,838.31 for Airtel Wi-Fi (Service ID 20019912520) with a previous due of ₹2,245.45, dated 27-Apr-2026; an app screenshot showing a billing history from May 2025 to April 2026, confirming recurring charges; and another app screenshot explicitly stating the '₹499 Unlimited' plan is 'Suspended' but still shows an 'OVERDUE' amount of '₹2,838.31' for Service ID 04019806263_wifi, with a bill cycle from 26 Mar 2026 - 25 Apr 2026.