"How many days must I wait, and how many engineers' numbers will I be given before someone actually does their job?"
Priti Acharya, a premium Airtel Black customer in Nagpur, details a Kafkaesque 'shifting' experience for her Broadband + DTH connection. Despite Airtel's 'free and hassle-free shifting' promises, her ordeal involved 25 failed app attempts, a local engineer declaring it 'not his duty,' an unreachable manager, and an Airtel store that delivered only false promises. Two separate engineers, Kishor Bhaulal Bhagat and Amit Prakash Patil, were assigned with specific appointment times, only to either flat-out refuse service citing 'wrong area' or simply not show up at all, ignoring calls. Ms. Acharya, armed with a Request ID, specific dates, and names, highlights Airtel's zero coordination and blatant disregard for its 'premium' customers, now demanding senior intervention to simply get an engineer who knows how to do their job and where to find her address.
Evidence on Record
Request ID: 21-165785771616, specific dates (25-Apr-2026, 26-Apr-2026), names of engineers (Aniket Umalkar, Kishor Bhaulal Bhagat, Amit Prakash Patil), manager (Himanshu Shende), Airtel Black Account 10101018823588, locations (Nagpur, Narendra Nagar, Manewada, Panchdeep Nagar, Khamla Square Airtel Store).