The Full Bundle of Horrors: How Airtel Black Delivered Network Hell, Billing Fraud, and a Router They Still Haven't Collected

Kunal joined Airtel Black in November — two postpaid numbers, Wi-Fi, and DTH, the full catastrophe bundle. Within days, his residence had severe network issues. He raised complaints on the Airtel app over 20 times between November and February. He requested an engineer site visit at least 15 times. Not a single visit. Not a single call. After 5-6 days, Airtel would auto-close each complaint with a cheery 'issue resolved' message. It had not been resolved. Even the Airtel store staff shrugged and admitted nothing could be done. The 90-day lock-in period meant Kunal was legally trapped paying for a service that didn't work. On 20 Feb, he formally requested termination for Wi-Fi and DTH. Airtel's response: bill him ₹1,722.72 instead of the plan-stated ₹1,541.78 — a number they have yet to explain. He paid the inflated amount anyway. Services were not terminated. More charges followed. On 24 Feb, he received a text confirming Wi-Fi billing would stop. It did not stop. On 3 March, he initiated port-out for both postpaid numbers (******9074 and ******7054) and was charged ₹300 to 'debundle' his family plan — despite having an excess balance of ₹400.97. He ported out. Airtel continued billing him. As of his final warning email (25 Mar 2025) — sent to Airtel's nodal officers, TRAI, and the Appellate Authority — the router was still sitting in his home uncollected for over a month, his account no longer appeared in the Airtel app, the payment link Airtel sent him was broken, his excess balance of ₹400.97 had not been refunded, and his new operator was threatening disconnection over Airtel's supposed unpaid dues. He CC'd his dad. He escalated to TRAI. Airtel never replied. He switched the moment his cooling period ended. F*ck Airtel.